Terms and Conditions

Cancellation Policy

The clinic has a 24 hour cancellation policy. No shows and last minute cancellations can be difficult to offer to other clients at such short notice so we ask that if you need to cancel your appointment you do so at a minimum of 24 hours notice. Cancellations within this time period will be charged a cancellation fee which must be paid before your next visit.

If you will be more than 15 minutes late we ask that you reschedule your appointment so you are able to enjoy the full experience and so we don’t keep our next client waiting.

Professional Service Policy

Hygiene and Clothing

Health and hygiene is important to us which is why we have strict protocols in place to ensure you have a pleasant experience with each visit. We ask that if you are experiencing any illnesses that you reschedule your appointment to prevent cross contamination.

Please wear comfortable, clean clothing to your appointment. If you are wearing work boots we ask that you change into alternate footwear before entering the clinic or leave in the designated areas.

Privacy and draping

Clients will be draped at all times with only the body part being massage exposed to ensure privacy and comfort whilst on the massage table. If at any given time you are feeling uncomfortable, we ask that you advise your therapist so they can make the appropriate adjustments.

We provide only professional health and wellbeing focused massage at The Body Clinic and nothing outside that scope of practice. Inappropriate behaviour will not be tolerated and may be prosecuted to the full extent of the law.

All documentation and consultations completed in relation to treatments remain private and confidential.

Client Agreement

I understand that massage therapy is not a substitute for medical examinations or diagnosis and that my therapist does not diagnose illness, disease, physical or mental disorders or prescribe pharmaceuticals.

I understand that massage is a chosen form of therapy that is designed to treat the care and prevention of myofascial pain and dysfunction.